WHAT IS YOUR PRINTING PROCESS?
All printing is outsourced to offsite vendors with the exception of envelope printing, unless specified. We work with the best letterpress, offset and digital printers in Arizona and California. NOZZA INK takes pride in offering the highest quality of products to our clients.
DO YOU PROVIDE A PROOF BEFORE YOU SHIP INVITATIONS?
Great questions. Yes, we provide a color PDF proof within 1-2 business days of order of receipt for all items under "Collections" for "Custom" designs a time frame will be determined once we present you with the custom quote.
- Two rounds of revisions are included for a total of three rounds of designs.
- Additional rounds of proofs are $70. All items under "Collection" are sold as is. An additional $75 will be applied to change size, layout, and color.
Please review your proofs carefully, NOZZA INK is not responsible for any errors that are approved by client. Signed proof of approval is required to go to print via email or fax. A verbal approval is not accepted by any employee of NOZZA INK.
WHAT IS YOUR SHIPPING METHOD AND COST (within the US)?
Shipping cost is based on weight & destination. We aim to ship orders within 5-7 days after approval to print and is subject to availability of materials. Please allow 3-4 weeks for design, printing & delivery. All orders ship from Gilbert, Arizona. All orders are insured and shipped using UPS. Turnaround time will vary depending on season, assembly and printing method chosen. Shipping confirmation will be sent via email. We are not responsible in any way for any packages left outside or with third parties other than the client, and there will be no refunds for packages reported missing or stolen. We are not responsible for damaged products caused by shipping carrier.
- International Shipping is available. Please email us directly with you order email@example.com and a cost will be determined.
WHAT IS YOUR RETURNS & EXCHANGES POLICY?
We will accept returns of non-custom items within ten (10) business days of receipt by Client. Products must be in their original packaging and the packing slip/receipt must be included. We will notify you via email once your return has been processed. Shipping costs are non-refundable. If packaging is damaged in any way a restocking fee may apply. Custom items are non-refundable, and any design where only color and copy are changed and customized for the client are also considered custom and are non-refundable. Shipping is not refunded and returns are at the cost of the client.
WHAT HAPPENS IF I CANCEL MY ORDER?
- When canceling an order prior to delivery of your product, you forfeit your 50% initial deposit.
- If you have paid in full, and you cancel your order after final approval and printing has taken place, we reserve the right to retain full payment. All stationery orders are final.
WHAT FORM OF PAYMENT TERMS DO YOU OFFER?
We require 100% advance payment on all ready-made orders purchased online. If custom work is required, we require a 50% non-refundable deposit. Prior to beginning work a contract with a detailed estimate will be provided. We accept payment by cash, check, credit card via Square and PayPal invoice (secure payment system).
DO YOU INSURANCE YOUR PRODUCTS?
We insure all our shipments. In case of damaged or lost shipment, the insurance claim will be filed and the refund will be made once the claim is settled by the courier company.
ANY OTHER QUESTIONS NOT ANSWERED HERE, PLEASE EMAIL US DIRECTLY AT INFO@NOZZASTUDIO.COM